Support, Feedback & Feature Requests

The Help tab in Infinite Pilot Logbook provides a simple way to contact support, ask questions, report issues, and contribute to the future of IPL through feature requests and community feedback.

Last updated 7 days ago

Accessing Help in IPL

You can open the Help section from:

More → Help

From there, IPL offers two separate entry points:

  • Support — for assistance and bug reports

  • Feedback — for feature requests and roadmap tracking

📸 Screenshot suggestion: Help tab with the Support and Feedback buttons

Support: Questions and Problem Reporting

The Support button is the right place to go if you:

  • Have a question about how IPL works

  • Encounter a bug or unexpected behavior

  • Need help with imports, subscriptions, or logbook features

  • Want to contact the IPL team directly

Support opens an in-app interface powered by Featurebase.

📸 Screenshot suggestion: Support home screen with quick actions

What You Can Do in Support

Inside Support, you can:

  • Send messages directly to the IPL team

  • Search help articles

  • Browse the latest app updates and changeling

This keeps support conversations centralized and easy to follow.

📸 Screenshot suggestion: Support tabs (Messages / Help / Changelog)

Feedback: Feature Requests and Roadmap

The Feedback button is intended for pilots who want to help improve IPL.

It allows you to:

  • Suggest new features

  • Upvote existing requests

  • Comment and discuss ideas

  • Follow the public development roadmap

Feedback opens IPL’s community portal, also powered by Featurebase.

📸 Screenshot suggestion: Feedback page with “Create a New Post”

Roadmap and Updates

The Feedback portal includes several sections such as:

  • Feedback — requests and discussions

  • Roadmap — in review, planned, in progress and completed features

  • Changelog — release notes and updates

  • Help — access to documentation

📸 Screenshot suggestion: Roadmap tab with feature status columns

Seamless Access from the App

IPL automatically manages the required Featurebase account in the background.

This means you can immediately:

  • Send support messages

  • Submit feedback

  • Upvote and interact with requests

No manual signup is required when accessing Support or Feedback from inside the app.

Best Practice

For the best experience:

  • Use Support for questions, bugs, or account issues

  • Use Feedback to suggest improvements and track what’s coming next

Both tools help IPL remain pilot-driven and continuously improving.

Related Articles

  • Overview: Settings, Account & Support

  • Subscriptions & Upgrade to Infinite

  • Importing Data into IPL

  • Database Tools & Reset Options

What’s Next

This concludes the Settings, Account & Support collection.

You can now explore the other Help Center collections to learn more about logging flights, managing your database, tracking certificates, and exporting your logbook.